# Ozil Goal AI — Results, saving and troubleshooting

Canonical HTML page: [https://ozil-goal-ai.video/how-to-make-ozil-goal-ai-video](https://ozil-goal-ai.video/how-to-make-ozil-goal-ai-video)
Document type: public usage summary, not a verbatim page export.
Last substantive review: 2026-10-18 (Asia/Shanghai).
Purpose: Find, review and download a result; troubleshoot failed or delayed tasks.

Use the same signed-in account to find task history and download completed videos. Closing a page after the server accepts a task does not cancel that task.

## Output
The current generator requests an approximately 15-second vertical MP4 at Standard 480p or HD 720p; final pixel dimensions may vary. The action reference guides the goal sequence, while the video and football audio are newly generated. It does not reuse original match sound or clone the pictured person's voice. Faces, clothing, defenders, ball movement and the final goal view may differ from the inputs or the public example.

## Find and save
After successful submission, the task continues if you close the page. Return to the same signed-in account's [My Creations](https://ozil-goal-ai.video/my-creations) to see its status and completed videos. The studio result panel also provides playback and an MP4 download link when a task completes. Download a local copy you want to keep; the service is not a guaranteed permanent archive.

## Make another version
To make another version, return to [the generator](https://ozil-goal-ai.video/#create) and review the attacker, optional references and quality before submitting again. A new Standard 480p generation uses 12 credits; a new HD 720p generation uses 22 credits. Selecting HD starts a separate generation rather than upgrading an existing MP4. An eligible local draft may restore photos and quality in the same browser for up to 24 hours, but check the restored setup before submitting. Opening a result or selecting photos does not itself start or charge for another task.

## Problems

- Invalid photo: use a non-empty JPG, PNG or WebP image up to 10 MB per file. The browser can convert supported HEIC/HEIF images to JPG; if conversion fails, export the image as JPG, PNG or WebP. One attacker photo is required; up to four defender photos and one stadium image are optional.
- Email sign-in: enter the six-digit code sent to your address within 5 minutes. If it does not arrive, check your spam folder or request another code; if verification fails, check the code or request a new one. See [sign-in guidance](https://ozil-goal-ai.video/pricing.md).
- Insufficient credits: the studio checks the selected cost before uploading for generation. Check [your balance](https://ozil-goal-ai.video/credits) and choose a pack; a local preview or completed sign-in does not grant a free generation. The balance page shows how many new HD or standard videos the available credits cover; that capacity excludes credits reserved by running tasks. Pack conditions are in [pricing.md](https://ozil-goal-ai.video/pricing.md).
- Queue or unchanged progress: no fixed completion time is guaranteed. Check your saved task before submitting another generation. Contact support with the task identifier if it remains stuck.
- Failed or blocked job: reserved credits should return automatically. Contact support if they do not.
- Completed but imperfect result: inspect the attacker's face and outfit, the chosen defender roles, ball path, final goal view and audio. The preset cannot guarantee an exact result; a new completed generation uses credits.
- Damaged file, missing delivery or incorrect billing: report the defect without purchasing another attempt just to report it.

Removing a video from My Creations hides it from your library; it does not delete stored photos, references, video or thumbnail or submit a file-deletion request. Use Clear saved setup and photos or clear this site's browser data to remove local drafts. To request stored-file removal or account closure, contact [support@ozil-goal-ai.video](mailto:support@ozil-goal-ai.video) from your account address with the relevant task ID. Third-party copies may remain under their providers' policies; see [privacy.md](https://ozil-goal-ai.video/privacy.md) for details.

Related: [Create](https://ozil-goal-ai.video/create.md), [Refunds](https://ozil-goal-ai.video/refund-policy.md), [Support](https://ozil-goal-ai.video/about.md).
Next: [My creations (sign-in required)](https://ozil-goal-ai.video/my-creations).